Advance Analytics (Tableau-Based) Support Notice

Overview

STARLIMS Advance Analytics solutions based on Tableau for on-premises deployments are no longer supported. This change is due to the underlying Tableau versions reaching end of support from Tableau, which prevents STARLIMS from providing ongoing support, maintenance, troubleshooting, or defect resolution for the product.

Customers currently using Tableau-based Advance Analytics may continue to use their existing deployment; however, STARLIMS Support is unable to provide support for issues related to the Tableau platform, its components, compatibility, security updates, or reporting functionality.

Why Is Support No Longer Available?

The Tableau versions utilized by the legacy STARLIMS Advance Analytics solution have reached end-of-support status by Tableau in December 2024

Because the underlying technology is no longer supported by its vendor, STARLIMS cannot:

• Troubleshoot Tableau-specific issues
• Provide fixes or patches
• Investigate product defects within Tableau
• Validate compatibility with newer operating systems, browsers, or infrastructure
• Escalate issues to Tableau for resolution

As a result, STARLIMS Support cannot provide assistance for Tableau-related incidents or service requests associated with these legacy Advance Analytics deployments.

Frequently Asked Question

Why are we only hearing about this now?

This communication is intended to clarify STARLIMS' current support position regarding the legacy Tableau-based Advance Analytics solution.

Historically, some customers continued using existing Tableau-based deployments after Tableau support for the underlying technology ended. As STARLIMS continues to align its support offerings with supported and actively maintained technologies, we are formally communicating our support position to ensure expectations are clear and consistent across our customer base.

The purpose of this communication is transparency and alignment regarding supported products and technologies.

What Should Customers Do?

STARLIMS recommends customers begin planning a transition from the legacy Tableau-based Advance Analytics platform to supported analytics solutions.

For customers seeking a supported analytics platform, STARLIMS recommends evaluating Qlik-based analytics solutions, which remain actively supported and provide ongoing access to:

• Vendor-supported software
• Security updates
• Product maintenance
• Technical support
• Future enhancements and compatibility updates

Support Scope

STARLIMS Support Can Assist With

• Questions regarding this support policy
• General guidance on available STARLIMS analytics options
• Directing customers to the appropriate Account Manager for transition discussions

STARLIMS Support Cannot Assist With

• Tableau software errors
• Tableau installation issues
• Tableau upgrades or migrations
• Tableau licensing concerns
• Tableau reporting defects
• Performance issues specific to Tableau
• Requests for enhancements or fixes involving Tableau-based Advance Analytics

Zendesk tickets submitted for Tableau-related issues associated with unsupported Advance Analytics deployments may be closed and redirected to the customer's STARLIMS Account Manager.

Need More Information?

If you have questions regarding your analytics strategy, available alternatives, or migration options, please contact your assigned STARLIMS Account Manager.

Your Account Manager can discuss:

• Available supported analytics solutions
• Migration considerations
• Product roadmap information
• Available services and upgrade options