This page provides information on how to address various Crystal reports export errors. 

• Incorrect Letter "i" or "a" or "f" added to many words
• Extra Characters Added to Reports when Printing or Exporting PDF

Incorrect Letter "i" or "a" or "f" added to many words

Issue:
Words incorrect.
Letter "i" or "a" or "f" added to many words.
Word like: "test" export to PDF as "testie"
When exporting a report from Crystal Reports to PDF format that contains text formatted to uses the font Calibri, many of the words in the PDF document generated are incorrect.
Cause:
This is a Crystal Report program error.

How to Reproduce:
In Crystal Reports, create a report off any data source.
Insert a database field, or text object on the report that contains text.
Format the database field or text object to use the font Calibri
Export the report to PDF format
When opening the PDF document generated, notice many of the words are incorrect, like:
- quotes, becomes: quoties
- test, becomes: tiest
- date, becomes: datie

Solution:
This issue is fixed in the patches listed in the "Support Packages & Patches" section below.
The "Support Packages & Patches" section will be populated with the relevant patch levels once they are released.
For Business Intelligence Platform maintenance schedule and strategy see the Knowledge Base Article 2144559 in References section.
To work around the issue, add the registry key: UseCustomEncoding, and set the value to zero (0)

1. Close Crystal Reports designer.

2. Open the Microsoft Registry Editor.
( In MS Windows, under the menu Start, select Run, and type: regedit )

3. Navigate to the following path:

HKEY_CURRENT_USER\SOFTWARE\SAP Business Objects\Suite XI 4.0\Crystal Reports\Export\PDF
For CR for VS 32 bit use this key:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\Export\PDF
For CR for VS 64 bit use this key:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\Export\PDF

NOTE: The last part of the path may not exist. If it is the case, simply add the missing keys.

1. Right click on the PDF key, and select: "New - DWORD Value"
2. Set the name to: UseCustomEncoding
3. Set the value to: 0
4. Restart Crystal Reports.
 

Extra Characters Added to Reports when Printing or Exporting PDF

Issue:

Words incorrect.

When exporting a report from Crystal Reports to PDF format that contains text formatted to uses the font Calibri, many of the words in the PDF document generated are incorrect.

How to Reproduce:

This happens when  the database field or text object to use the 'Calibri' font 

When opening the PDF document generated, notice many of the words are incorrect, like:

• - State, becomes: Stiatie
• - test, becomes: tiest
• - date, becomes: datie

Resolution

In Crystal Reports, create a report off any data source.

Insert a database field, or text object on the report that contains text.

Format the database field or text object to use the font Calibri

Export the report to PDF format

When opening the PDF document generated, notice many of the words are incorrect, like:

• - quotes, becomes: quoties
• - test, becomes: tiest
• - date, becomes: datie

Cause:

This is a crystal report error.

 Solution:

This issue is fixed in the patches provided by SAP Crystal Reports

Workaround:

add the registry key: UseCustomEncoding, and set the value to zero (0)

Workaround Steps:

1. Close Crystal Reports designer.
2. Open the Microsoft Registry Editor.( In MS Windows, under the menu Start, select Run, and type: regedit )
3. Navigate to the following path:

HKEY_CURRENT_USER\SOFTWARE\SAP Business Objects\Suite XI 4.0\Crystal Reports\Export\PDF

For CR for VS 32 bit use this key:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\Export\PDF

For CR for VS 64 bit use this key:

HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\Export\PDF

NOTE: The last part of the path may not exist. If it is the case, simply add the missing keys.

4. Right click on the PDF key, and select: "New - DWORD Value"
5. Set the name to: UseCustomEncoding
6. Set the value to: 0
7. Restart Crystal Reports.

Reference: 1547961 - The character 'i' is added after every lower case 't' when a report is exported to PDF file format (sap.com)