Contents

Click any entry to jump to that section.

1.  Introduction and Overview

2.  Getting Started

3.  The Three-Step Activation Process

3.1  Step 1: License Verification

3.2  Step 2: Provide Installation Key

3.3  Step 3: Obtain Activation Key

4.  Activity History and Logging

5.  Troubleshooting Common Issues

5.1  General Server Problems

5.2  Access Denied / 403 Forbidden Error

6.  Quick Reference

1.  Introduction and Overview

The Licensing Server is a centralized service that manages system activation and license provisioning. It allows authorized users to activate installations online through a streamlined, three-step process.

Key capabilities:

• Available 24/7 with no downtime required for activation
• Supports multi-organization environments
• Provides detailed audit logs of all license requests
• Maintains historical records for compliance and troubleshooting

2.  Getting Started

Before using the Licensing Server, ensure you have the following:

• System installation key (obtained during system setup)
• Knowledge of the target environment (development, test, staging, or production)
• Internet access to the licensing service endpoint

3.  The Three-Step Activation Process

The activation process consists of three sequential steps, each with clear guidance and validation.

3.1  Step 1: License Verification

1. Log in to the Licensing Server using your administrative credentials.
2. Review the current licensing information displayed on the landing page.
3. Verify that all license data is accurate. If corrections are needed, use the feedback feature to notify the licensing administrator.
4. Confirm there are no additional licenses or features required at this time.

3.2  Step 2: Provide Installation Key

1. Proceed to the second screen after license verification.
2. Enter the installation key from your system. This key uniquely identifies the system requiring activation.
3. Select the deployment environment from the available options:
4. Development — for development and testing
5. Test — for quality assurance environments
6. Staging — for pre-production validation
7. Production — for live system deployments

3.3  Step 3: Obtain Activation Key

1. Navigate to the final step of the activation wizard.
2. Review the generated activation key displayed on the screen.
3. Confirm the system version and build information presented for verification purposes.
4. Complete the activation process by confirming all details are correct.

4.  Activity History and Logging

The Licensing Server maintains a complete audit log of all activation requests and licensing events.

Access the History tab to:

• Review past activation requests
• Track license changes and updates
• Verify compliance with licensing agreements
• Troubleshoot activation issues by reviewing detailed logs

5.  Troubleshooting Common Issues

5.1  General Server Problems

If you encounter general issues with the Licensing Server:

1. Verify your internet connection is stable and active.
2. Check that you are accessing the correct licensing server endpoint.
3. Clear your browser cache and cookies, then try again.
4. If the issue persists, open a support request ticket with details of the error message received.

5.2  Access Denied / 403 Forbidden Error

A 403 Forbidden error occurs when the IP address accessing the server has been restricted for security purposes.

Resolution:

1. Identify your public IP address using an online IP lookup tool.
2. Open a support request ticket and provide your IP address.
3. Request that your IP address be whitelisted in the security configuration.
4. Once whitelisting is confirmed, try accessing the Licensing Server again.